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FAQ Category

FAQ

  • Q What's the warranty of OREELASER?

    A 1. Machine machinery parts is 2 years under normally operating machine according to user manual;
    2. Laser lens and mirrors warranty is 3 months;
    3. Electronic spare parts (motors and motherboard and laser power suply) warranty is 12 months;
    4. Damagable spare parts for laser engraving machines(water pumps, water protective, red dot system, lens limit....) will be sent to you free charge with machine.
  • Q What's the pre-sales service of OREELASER?

    A 1. 12 hours quick pre-sales response and free consulting;
    2. Any kind of technical support are available for users;
    3. Free Sample Making is available;
    4. Free Sample Testing is available;
    5. Progressing solution design will be offered to all the distributor and users.
  • Q What's the after-sales service of OREELASER?

    A 1. 12 hours Quick Feedback;
    2. "Training Video", "Instruction Book", and "Operation Manual" will be offered;
    3. Brochures for simple trouble-shootings of the machine is available;
    4. Plenty of technical support online is available;
    5. Quick Back-up Parts Available & Technical Assistance;
    6. Free training service is available.
  • Q What's the QC system of OREELASER?

    A 1. Skilled and strict Quality Inspection Team is available during the material purchasing and production procedure;
    2. Random sample testing by Quality Control;
    3. Traceability for OREELASER machines;
    4. Certified according to ISO 9001 and ISO 14001;
    5. Certified according to CE and FDA standards.
  • Q What's the OEM service of OREELASER?

    A 1. Customized and OEM orders are welcome if you need;
    2. All the OEM services are free, customer only need to provide us with your logo drawing, function requirements, colors etc;
    3. No MOQ required.
  • Q What's the privacy of OREELASER?

    A 1. None of your personally identifiable information ( such as your name , address , email address ,bank info ,etc ) will be disclosed or shared with any third parties;
    2. Contact: All of your inquiries or questions or helps will be answered within 24 hours, even in holiday. Also, please feel free to call us if you have any emergency questions.
  • Q What's the payment terms of OREELASER?

    A 1. 30% T/T paid in advance as deposit, the balance paid before shipment;
    2. Irrevocable L/C at sight;
    3. West Union.

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 CONTAC US
  TEL :  +86-531-88983665
   Phone / whatsapp:  +86 18663760550
    ADD :  NO.19-1, Jiyang Street Industry Park, Jinan, China
  E-MAIL : info@oreelaser.com

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